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Encrypted Email Message

Some email messages are encrypted to securely deliver sensitive information to you.

How to view an encrypted email message sent to you from MERS.

View your email

1. You will receive the message in your email inbox

2. In the email, click the “Read the message” button

3. You will be given the option to:

Sign in with Google, or
With a One-time passcode

4. Sign in

With your Google account (if applicable), or
An eight-digit code will be sent to the same inbox in which you received the encrypted email. Retrieve the code, enter it, and click Continue.

5. The emailed message will open.

Note that recipients can't remove encryption

Questions

Having trouble viewing your encrypted email message?
Please contact us at 800.767.6377, Monday – Friday 8:30 – 5:00.

Disclaimer: The information contained in this Web site is being made available as a public service. The information is not intended to constitute legal, tax, accounting or investment advice, or to replace official versions of that information. Benefit Estimates or Service Credit Purchase estimates requested through this Web site are not official descriptions of any benefits, and do not represent a promise by MERS to provide any benefit(s) to any person(s). No one can detrimentally rely upon the information provided in, or requested through this Web site. MERS reserves the right to correct any errors, and presents this information without warranties, express or implied, regarding the information's accuracy, timeliness or completeness. If you believe the information is inaccurate, out-of-date, or incomplete, or if you have problems accessing or reading the information, please call MERS at 800.767.6377.

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