Encrypted Email Message

How to view an encrypted email message sent to you from MERS. The email message has been encrypted to securely deliver sensitive information to you.

View your email

1. Download the email’s attachment

Download button location

2. A new window will appear, select “Click to read message”

Click read message button

3. Username and Password

  • A. If you have received an encrypted email before, you will be asked to login
    • Fill in your password and click “continue”
      Enter Password
  • B. If you have not logged in before, you will be asked to set up a profile to be associated with this email address
    • Fill out your information and click on “continue”
      Click Continue

5. Secure Mailbox.

After successful login, you will see your encrypted email messages.


Having trouble viewing your encryped email message?
Please contact us at 800.767.6377.

Disclaimer: The information contained in this Web site is being made available as a public service. The information is not intended to constitute legal, tax, accounting or investment advice, or to replace official versions of that information. Benefit Estimates or Service Credit Purchase estimates requested through this Web site are not official descriptions of any benefits, and do not represent a promise by MERS to provide any benefit(s) to any person(s). No one can detrimentally rely upon the information provided in, or requested through this Web site. MERS reserves the right to correct any errors, and presents this information without warranties, express or implied, regarding the information's accuracy, timeliness or completeness. If you believe the information is inaccurate, out-of-date, or incomplete, or if you have problems accessing or reading the information, please call MERS at 800.767.6377.