MERS is partnering with a new recordkeeper
Introducing Empower
After a thorough evaluation, we’ve selected Empower to be our new recordkeeper partner for our defined contribution and institutional investment programs.
Payroll
As part of this transition, we will be changing the way you report information for MERS Defined Contribution (DC) Plan, 457 Program, and Health Care Savings Program (HCSP).
To best support employers, we worked with Empower to review individual plan structures to provide a personalized recommendation on the best contribution reporting option to meet each employer’s unique needs. The three payroll submissions are:
- Guided Payroll Process (GPP), which is used for smaller plans that allows for manual entry of payroll and demographic information.
- Payroll Data Interchange (PDI), which is used for mid to larger plans that utilize a predefined template to upload payroll and participant demographic information.
- Payroll Bridge (PB), which is used for larger plans utilizing a payroll provider that has an automated connection to Empower.
You should have received information regarding which payroll submission you’re assigned to. If you are not sure, give us a call at 800.767.6377.
Please note that once the transition is complete, you may work with Empower to switch to a different payroll submission method.
Guided Payroll Process (GPP)
Resources
- Step-by-Step Guide (for manual entry)
- Payroll Training
Communications
- 9/30/2025: guided payroll process announcement
- 12/11/2025: RHFV/ISP guided payroll process announcement
- 1/6/2026: invitation to payroll webinar
- Week of March 16, 2026: Plan Service Center (PSC) log in information and instructions on how to submit voluntary DC/457 contribution rates
Questions
Contact your MERS Benefit Plan Coordinator. Not sure who to contact? Call MERS Service Center at 800.767.6377, and we’ll get you connected to the right person.
Payroll Data Interchange (PDI)
Resources
- Step-by-Step Guide (for file uploads)
- 401(a) Defined Contribution / Hybrid Payroll Template
- 457 Payroll Template
- HCSP Payroll Template
- Payroll Training
- Voluntary Contribution Rate Collection Step-by-Step Instructions
- 401(a) Defined Contribution / Hybrid After-Tax Contribution Rate Collection Template
- 457 Voluntary Contribution Rate Collection Template
- Voluntary Contribution Rate Collection Guide
Communications
- 8/28/2025: payroll data interchange announcement
- 10/29/2025: payroll data interchange reminder to submit test files
- 12/1/2025: payroll data interchange reminder to submit test files #2
- 1/6/2026: invitation to payroll webinar
- 1/29/2026: payroll data interchange final notice to submit test files
- 2/6/2026: voluntary contribution collection process announcement
- 2/10/2026: voluntary contribution collection process instructions
- Week of March 16, 2026: Plan Service Center (PSC) log in information
Questions
- Payroll reporting / file upload template set up: email MERSpayroll@empower.com.
- Voluntary contribution rate collection process: email EmpowerMERSDeferralCollection@empower.com.
Payroll Bridge (PB)
Resources
- Step-by-Step Guide (for automated connections)
- Voluntary Contribution Rate Collection Step-by-Step Instructions
- 401(a) Defined Contribution / Hybrid After-Tax Contribution Rate Collection Template
- 457 Voluntary Contribution Rate Collection Template
- Voluntary Contribution Rate Collection Guide
Communications
- 7/9/2025: payroll bridge announcement
- 2/6/2026: voluntary contribution collection process announcement
- 2/10/2026: voluntary contribution collection process instructions
- Week of March 16, 2026: Plan Service Center (PSC) log in information
Questions
- Payroll reporting / file upload template set up: email MERSpayroll@empower.com.
- Voluntary contribution rate collection process: email EmpowerMERSDeferralCollection@empower.com.
Why Empower
We are always looking for ways to improve our offerings and deliver the best possible experience for you. In addition to collecting and listening to your feedback, our team regularly seeks out and evaluates solutions to ensure we’re offering a best-in-class experience.
Empower has a proven and successful track record with large state-wide governmental plans, such as MERS.
They offer superior security and risk management infrastructure, procedures, governance, and capabilities.
Together we are committed to helping participants pursue their financial goals through a combination of technology, people, and advice.
By leveraging MERS size and scale, we are able to secure the best possible cost for our members, while ensuring employers and participants will continue to receive high-quality service offerings.
Meet Empower
Empower is the one of the largest retirement savings plan firms in the U.S. They serve more than 19 million individuals and are driven by a mission to help people save enough money today to enjoy their retirement. Empower is known for its advanced technology, efficient tools, and customer service. They are committed to providing companies with the support they need to help their employees save for the future and increase financial independence.
Resources
- Guided payroll process (GPP) guide (for manual entry)
- Payroll data Interchange (PDI) guide (for file uploads)
- Payroll bridge (PB) guide (for automated connections)
- Empower case management guide
- Employer transition FAQs
Communications
- 3/20/2025: recordkeeper transition announcement
- 7/1/2025: recordkeeper transition reminder
- 7/9/2025: payroll bridge announcement
- 8/28/2025: payroll data interchange announcement
- 9/30/2025: guided payroll process announcement
- 10/30/2025: administrative fee change announcement
- 12/11/2025: RHFV/ISP guided payroll process announcement
- 12/18/2025: upcoming participant communications
- 1/6/2026: invitation to payroll webinar
- 1/15/2026: upcoming participant communications
Resources
- Transition guide
- Transition guide (HCSP claims eligible)
- Participant transition FAQs
- Participant transition website
- Empower website resource
Communications
- 12/19/2025: recordkeeper transition announcement
- 1/16/2026: recordkeeper transition guide
When will this transition occur?
Application Date |
Item |
|---|---|
Starting in December 2025 |
During the month of December and January, there will be additional communications from MERS regarding plan provision changes. If you need to amend your plan adoption agreements due to these changes, MERS will notify you. |
By January 16, 2026 |
MERS and Empower will send transition details to you and your participants. |
February 6, 2026 |
Any submitted corrections (participant data or contribution / payroll corrections) are processed. No new submissions will be accepted after this date with Alerus. New correction submissions must be submitted to Empower after the blackout period ends the week of March 23, 2026. |
February 17, 2026 |
Participant deadline for paper forms. Participant forms must be received at Alerus by this date, in good order, to be processed before the blackout date. This includes transactions such as participant loan applications, distributions, and rollover requests. |
February 23, 2026 |
Payroll reporting deadline. Employers should submit their payroll reporting and ensure contribution funds are received by Alerus prior to 2 p.m. on this date. As a guideline,
If payroll files and funding are not received by Alerus prior to 2 p.m. on February 23, 2026, those payroll files and funding will need to be submitted directly to Empower once the blackout period ends. |
February 24, 2026 |
Alerus blackout begins. |
March 2, 2026 |
Assets are transferred from Alerus to Empower. |
Week of March 16, 2026 |
Log in information available. Employers will receive log-in information from Empower with instructions on how to establish their account. |
Week of |
Blackout is expected to end, and plans are set up with Empower. Participants will be able to set up profiles and see their plan accounts on Empower’s portal and start making changes. Employers will also be able to start submitting contributions, including any contributions that were withheld during the blackout period. |
June 30, 2026 |
Current portal access ending. This is the last day participants and employers will be able to access their online account with their current login (including the myMERS app). Participants should download any historical statements, 1099s, or confirmations to retain for records prior to this date as they will not carry over to Empower. |
Frequently Asked Questions
A recordkeeper manages the detailed records of retirement plan participants, processes payroll data, and ensures compliance with regulatory requirements. They also provide support and educational resources to participants, helping them understand and manage their accounts.
As part of this transition, we will be changing the way employers report information for DC, 457, and HCSP plans. To best support employers, we worked with Empower to review individual plan structures and responses to they payroll survey completed in 2025 to provide a personalized recommendation on the best contribution reporting option to meet each employer’s unique needs.
You should have received information regarding changes to your payroll submission process previously. There are three methods of payroll submission: (1) Payroll Bridge (PB), which is used for larger plans utilizing a payroll provider that has an automated connection to Empower; (2) Payroll Data Interchange (PDI), which is used for mid to larger plans that utilize a predefined template that is used to upload payroll and participant demographics; and (3) Guided Payroll Process (GPP), which is used for smaller plans that allows for manual entry of payroll and demographic information. Employers that utilize BS&A for payroll, will have a custom payroll submission process.
All payroll submission methods require ACH banking for funding.
Yes. In addition to changes in how employers will report, there will also be updates to what information employers are required to report.
- Report compensation (DC, 457, and HCSP):
This is essential for maintaining compliance with retirement plan regulations. It also provides critical data for a new financial wellness tool we’re introducing in partnership with Empower – the Lifetime Income Score. This tool allows employees to estimate their projected monthly income in retirement, helping them make informed decisions and better prepare for the future. - Report elective deferral rates (457 and DC post-tax):
Providing any elective deferral rates participants are enrolled in allows them to be more engaged with their overall financial health. They will be able to model and project their retirement income based on their compensation, to assist them in planning for retirement. It also streamlines the compliance process and aligns to IRS contribution maximum limitations. - Submit full employee roster (457):
This enables us to proactively reach out to employees who are eligible to participate. This outreach helps them better understand the benefits of this valuable employer-sponsored option and encourages them to take action.
Starting in the spring of 2026, we are introducing several changes to streamline processes.
- All elective contribution changes (457 and DC post-tax) will need to be initiated directly by participants through the Empower online system. Once a participant submits a change, employers will receive a notification with updated information, enabling them to adjust payroll withholding accurately and in a timely manner. This will provide uniformity across all adopting employers and allow participants to easily make all transactions on their retirement accounts directly with Empower.
- Active employees will be required to update their mailing address information directly through their employer. This updated information will then be included in the employer’s ongoing reports to Empower. This change is designed to ensure consistency between systems, reduce discrepancies, and maintain accurate address records. Once an employee separates from service, they will be able to update their address directly through their online account.
Yes, you can expect a few updates to the Plan design:
- Loans (DC, 457): Beginning 9/1/2025, plans that offer loans will be required to apply the loans across all divisions under the employer umbrella. This modifies the option to offer loans only in certain divisions.
- Mandatory Contribution Ranges (DC): Beginning January 1, 2026, all DC plans that offer a required pre-tax employee contribution range or choice of options, will be updated to provide employees with the full range of allowable contribution options. This means that for all employees hired on or after January 1, 2026, the available contribution range will be from 0% to 99%, subject to the annual IRS limits. If your current range or option set has a minimum greater than 0% (or $0), participants will be required to contribute at least that much, meaning the range will start at the minimum and go up to 99%, or the IRS limit.
- Probationary Periods (457, DC, and HCSP): Beginning in the spring of 2026, vesting in the DC and HCSP plans will begin on an employee’s original date of hire, rather than after the probationary period ends. DC and 457 employees may roll funds into their plan right away. For DC, 457, and HCSP, employers will report all new employees on their hire date, regardless of their probationary period.
- DC+ Plans: Starting with the transition to Empower, DC+ plans will be split into two distinct plans: DC & 457. Upon log-in, participants will see separate DC and 457 plans with Empower, and employers will be required to submit contribution reports for both plans.
- Post-Tax Distribution Limitation (DC): Beginning January 1, 2026, participants are no longer limited to 2 post-tax distributions per year.
- Claims Eligibility (HCSP): Effective January 1, 2026, participants must be terminated from employment to access their account for reimbursement of medical expenses. Participants who were on medical leave greater than 6 months as of January 1, 2026, will be grandfathered in, allowing them to continue using their funds until they return to work, or terminate employment.
- Transfers/Rehires (DC, HCSP): Effective with the transition to Empower, employees who transfer between divisions will retain the original vesting schedule applied to their existing employer contributions. Any new employer contributions made after the transfer will follow the vesting schedule of the employee’s new division.
As new Plan design changes are approved by MERS Retirement Board, they will be communicated to impacted parties and added to this list.
At a high level, participants will need to create a new online account with Empower to view their account balances, change voluntary contributions, designate beneficiaries, change investments, view statements, and more.
A transition guide (pdf), which provides detailed information on what to expect during and after the transition, will be delivered to all participants. Claims eligible HCSP participants will a special guide detailing information specific to claims processing.
