Effective March 24, the State of Michigan has ordered people to stay home and stay safe. We are doing everything possible to conduct business as usual, and there are a few things that we want you to be aware of.
- Pension Payments Will Be Paid On Time
MERS continues to remain operational and will process pension payments on time.
- Help Us Help You by Using myMERS
We are asking participants to use their myMERS account as the primary method of conducting business with MERS at this time. Using this secure online method will help ensure transactions are processed efficiently while teams are working remotely. As an alternative, you can fax us forms at 517.703.9706.
Please note that any paperwork that is sent via U.S. mail may experience processing delays.
If you have an urgent request, the MERS Service Center remains open and available to assist you Monday through Friday from 8:30 a.m. to 5:00 p.m. by calling 800.767.MERS (6377). The Service Center is also available to help you walk through any of our online processes.
- MERS Office Building is Closed
To comply with the State of Michigan’s Stay Home, Stay Safe executive order, our office building is closed. However, MERS staff is still hard at work, and you can continue to reach us:
- The MERS Service Center remains open and available to assist you Monday through Friday from 8:30 a.m. to 5:00 p.m. by calling 800.767.MERS (6377)
- You can log in to myMERS to review your account and perform many transactions
- Market Volatility Resources
We will continue to devote all necessary resources to help you navigate the volatility of the market. View the market volatility resource.
- We're Postponing MERS-Hosted Events
All MERS-hosted events, such as Pizza & Planning, will be postponed until further notice. If you have registered to attend an upcoming event, we will contact you directly with links to related online webinars and videos as an immediate alternative.
As new developments emerge, we will share information with you about how we continue to operate safely and effectively. Thank you for your support as we work to keep our communities safe.