Tuesday, April 7, 2020

MERS' Response to Coronavirus (COVID-19)

Effective March 24, the State of Michigan has ordered people to stay home and stay safe. We are doing everything possible to conduct business as usual, and there are a few things that we want you to be aware of.

  1. Pension Payments Will Be Paid On Time
    MERS continues to remain operational and will process pension payments on time.
     
  2. Help Us Help You by Using myMERS
    We are asking participants to use their myMERS account as the primary method of conducting business with MERS at this time. Using this secure online method will help ensure transactions are processed efficiently while teams are working remotely. As an alternative, you can fax us forms at 517.703.9706.

    Please note that any paperwork that is sent via U.S. mail may experience processing delays.

    If you have an urgent request, the MERS Service Center remains open and available to assist you Monday through Friday from 8:30 a.m. to 5:00 p.m. by calling 800.767.MERS (6377). The Service Center is also available to help you walk through any of our online processes.
     
  3. MERS Office Building is Closed
    To comply with the State of Michigan’s Stay Home, Stay Safe executive order, our office building is closed. However, MERS staff is still hard at work, and you can continue to reach us:
    • The MERS Service Center remains open and available to assist you Monday through Friday from 8:30 a.m. to 5:00 p.m. by calling 800.767.MERS (6377)
    • You can log in to myMERS to review your account and perform many transactions
       
  4. Market Volatility Resources
    We will continue to devote all necessary resources to help you navigate the volatility of the market. View the market volatility resource.
     
  5. We're Postponing MERS-Hosted Events
    All MERS-hosted events, such as Pizza & Planning, will be postponed until further notice. If you have registered to attend an upcoming event, we will contact you directly with links to related online webinars and videos as an immediate alternative.

As new developments emerge, we will share information with you about how we continue to operate safely and effectively. Thank you for your support as we work to keep our communities safe.

Communications Corner

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Disclaimer
The information contained in this Web site is being made available as a public service. The information is not intended to constitute legal or investment advice, or to replace official versions of that information. Benefit Estimates or Service Credit Purchase estimates requested through this Web site are not official descriptions of any benefits, and do not represent a promise by MERS to provide any benefit(s) to any person(s). No one can detrimentally rely upon the information provided in, or requested through this Web site. MERS reserves the right to correct any errors, and presents this information without warranties, express or implied, regarding the information?s accuracy, timeliness or completeness. If you believe the information is inaccurate, out-of-date, or incomplete, or if you have problems accessing or reading the information, please call MERS at 800.767.MERS (6377).